Reviews of Driftwood Health Care Center - Torrance
Torrance, California 90503
Found 2 records
family member - 03/12/2011 17:23:04 abby from Torrance, CA
I had a very wonderful experience at Driftwood when my dad was there. He is now at home, though still weak but improving.
My dad was confined recently and needed to be transferred at a facility for rehabilitation. Discharge planners gave me list of facilities within the area and heard from one of my friends about Driftwood that when his Aunt was there, they gave good quality nursing care. I went to the internet and to my disappointment, the star rating from last year was only 1 star. I went around and made tours to the facilites nearby, when i reached Driftwood, it was clean, no smell, and staff were accommodating. the afternoon supervisor was the one who showed me around. I was impressed because though the furnitures were not state of the art, it's clean.
I made my decision that Driftwood will be the one. Good thing i made that desicion, i was there everyday and saw how they took good care of my dad. Rehabilitation Team was also excellent. I am very involved with my dad's care, i am demending and so was my dad but nurses were so patient, the Director of Nursing is available to talk and tell her my concerns and she immediately took actions on them.
I was just wondering, how come if people is not satisfied with the care, why dont they look for a facility and move the patient there?
I am giving the facility 5 stars for a job well done.
Driftwood Healthcare/Citrus - 08/09/2010 19:22:08 Ms. T. from Torrance, ca
August, 2010 - posted by a family member of current resident
Over the past year to 1/2 years, this facility has gone through many staff changes, mostly not for the good. The former Social Services Director, Janet Ramirez was very caring and wonderful. Janet worked hard and has worked long hours and weekends. Unfortunately, the current Social Services Director (Wendy Johnson) works her position like a government job. She keeps early hours and leaves by 4:00pm daily. Wendy consistently passes the buck when approached with a question or circumstance that she could easily take the reigns and handle herself.
The former Director of Nursing was Myrna Gumble, who was equally as caring and wonderful as Janet Ramirez. She was replaced by someone whom I haven't had a chance to get to know since she went on maturnity leave not long after accepting this important and demanding position.
I very recently found out by accident that this facility was recently purchased by another company called Citrus! Why didn't they notify the caretakers/family members??? So I'm told the original company, Driftwood Healthcare Center took furniture from some of the residents without even notifying the family members they were doing so! And the new company called Citrus (Driftwood Healthcare and Wellness Center) didn't replace the missing furniture and I don't know what their plans are, since I never received a notice. Also, why didn't Wendy Johnson the Director of Nursing notify us? Or Rob Lorenzo, the Administrator?
The quality of care has greatly diminished in the last year or so. I believe it is a direct reflection of those in positions of power at the facility. If they don't really care about the patient, then their staff has no motivation to properly care for the patients.
Hygiene has been a major concern in regards to how they treat my mother. I noticed they do not regularly bath her, put on underarm deodorant, keep her hair clean and neat, or even brush her teeth although I have repeatedly mentioned it many, many times even to Wendy. My mothers skin, especially her legs and feet have become very scaley. Apparently, they don't even bother to put lotion on her. Is this how they expect to be treated when they end up in a nursing home?
I'm giving this facility 1 star because there are some nurses there who actually care, but they don't have much control over the ones that don't.
I could go on and on. I hope this rating will be helpful to other families and caregivers of loved ones.
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